Online booking system

Wokingham Fireworks Charitable Trust

"With the return of our annual Fireworks Display in 2021, Wokingham Fireworks Charitable Trust required a system to manage on-line bookings and enhance the process of entry to the venue. We chose a local company, Participant, who specialise in on-line bookings and have been delighted with the service provided. By using their QR code service we were able to check the validity of attendees 'tickets' and the booking system assisted with managing crowd capacity. Jamie from Participant was on hand during the setup process and also attended the venue during the afternoon and evening to help the volunteers use their App and scan in attendees. We were delighted with the service levels provided by Participant and would recommend them, without hesitation, for any event you are planning.

We look forward to working with Participant for next year's charity fireworks extravaganza."

Steve Mullen, Wokingham Fireworks Charitable Trust

The FA

"We have been using Participant for all Clubs to apply to enter FA Competitions for over 10 years now, we have over 1,500 Clubs applying across eight FA Competitions each season.

Since introducing the online application it has been incredibly successful for us and extremely well received by all the Clubs completing the application and making payment of the entry fees online within minutes!

From The Emirates FA Cup to The FA County Youth Cup, from Manchester United FC to Manchester County FA, they all apply using the same online application process through Participant.

The technical support we received from initially setting up the online application and the continual support we receive as look to develop the application each season has been absolutely brilliant!"

Scott Bolton, FA Competitions Officer

Norwich City Community Sports Foundation

"The switch from our old supplier to Participant has been extremely smooth without any delays. Our customers are already finding that completing a payment is much quicker and our back office admin has been reduced from 15 minutes per booking to 2 minutes."

Dan Crouch, Contracts and Performance Manager

Havant and Waterlooville FC

"Havant and Waterlooville FC would highly recommend Participant UK to any organisation looking to streamline their administrative processes in regards to taking payments and registration details for any event or course. The level of service provided has been first class and they are always only too happy to help. Participant have provided us with the ability to sell the streaming of our matches online this Season as well as our Community initiatives and for any organisation looking for a reliable booking platform, Participant should be your first stop."

Charlotte Hooper, Commercial Marketing Manager and Henry Deacon, Media Officer

The Shots Foundation

"The Shots Foundation and ATFC Academy teamed up with Participant in October 2019. All of our Community and Academy activities are available and easy to book on-line through our branded page created by the highly efficient Participant team. The support offered during the setup process was incredibly beneficial, with staff responsive, courteous, helpful and patient. The system is intuitive so setting up events is relatively straight-forward and easy to replicate going forwards. We are able to create a register of attendees for each event, hold emergency contact details and reduce the amount of time spent dealing with registrations on the telephone and email. It goes without saying that reconciliation errors are eradicated. I couldn't recommend them more highly to any organisation looking to streamline booking processes and save administration time."

John Monday, Foundation General Manager

The Albion Foundation

"Following the implementation of our new platform we have seen a reduction in the amount of administration undertaken by the Albion Foundation team which has enabled us to focus on other aspects of the charity. The ongoing support we have received from Participant has been superb and we are delighted with the system and the functionality it offers us."

Rob Lake, Director and Hannah Horton, Administrator at the Albion Foundation

Tedworth Park Polo Club

"We have been absolutely delighted with the Participant solution and their superb customer service. Our initial meeting took place on 16th May (2019) and within just 24 hours our branded page for our Help For Heroes event was live enabling our members and customers to make bookings. Since then we have taken bookings for the Rundle Cup online and have recently rolled out our Tedworth Park Ball offering on the solution. The system has enabled us to create a register of attendees for each event as well as reduce the amount of time spent dealing with registrations on the telephone and via email. We look forward to working with Participant on our future events and would highly recommend them to any organisation looking to streamline their booking processes."

Carole Nelson, Club Secretary

Maidenhead United Juniors FC

"Participant have come on board with the Football Club this season, they provide an online booking service for our popular Community activities. My role as Secretary for our brand new Juniors section of the club gives me responsibility for 35 teams and we currently have 369 young footballers registered with our teams. Fees and crucial contact information have been collected via the Participant solution in a format which makes it very easy for me to filter, scrutinise and reconcile details against our bank accounts and the Whole Game System.
Given that the parents of our young players will not have used the Participant system to register their children in this way before, I would say that this has been a significant success as we have had no major issues Any issues which we have had been 'user error' and have been easily rectified by Participant customer support who have been excellent in returning calls and e-mails and resolving issues almost immediately."

Neil Maskell, Club Secretary

A&B Leisure

"A&B Leisure started using Participant's booking system for our Inflatable Adventure World in 2019 and we have been delighted with the way the system has worked for us. I am able to check participants into the sessions using QR codes, my administration time is heavily reduced and the nature of the online booking form enables us to promote each session on Facebook."

Bradley Richardson, Business Owner

The Felbridge Hotel & Spa

"We've been using Participant for many years and find it an ideal platform for enabling our customers to book event tickets quickly and easily. Whilst it's incredibly simple to set up, the Participant team have been very helpful in answering any questions and suggesting ways to optimise the platform to improve our customer experience."

Caroline Edwards, Marketing Manager

The Beacon

"The Beacon has used Participant since 2014 and it has proved extremely useful for managing our after school clubs, holiday programmes, charity events and more. In addition, excellent customer service has helped us remedy any issues quickly."

Geraldine Bland, Events Co-ordinator

British Army Polo

"The APOLOA Board agreed in 2019 that a new method of recording and processing Army Polo Membership - some 180 in a normal season - was required that included an individuals details and also a payment process. Participant took on the role in February 20 and despite the uncertainties of Covid 19 they have provided a great service with clear records of individuals as well as an easy to follow financial record. It is simple, easy to follow as well as interrogate and the APOLOA Board is very pleased indeed with the outcome. In short I highly recommend their service to you, it will greatly ease Club's records and save a lot of administration time."

Simon Ledger, Director at Army Polo

St Josephs Catholic Primary School

"We had been looking for a manageable way to organise over 20 after school clubs each week and have finally found a solution that works. The online system is very user friendly and the ongoing support is fabulous. Any questions are answered very quickly and solutions are found. We have been really impressed with this service and would fully recommend it to others. We wish we had found it sooner!"

Nicola Boswell, Year 4 Class Teacher, LKS2 Lead Teacher and KS2 PE Coordinator

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